All Level Support
Our support is divided into three levels to ensure comprehensive and efficient problem solving.
First-level support serves as the first point of contact for technical queries and takes care of simple problems or forwards more complex issues to the second-level support department. There, difficult technical challenges are analyzed and solved with advanced skills and in-depth knowledge. Third-level support takes on the most challenging cases, where experts with specialized knowledge develop tailor-made solutions to solve even the most complex problems in a sustainable manner and promote the continuous improvement of the technology.
Roll-out monitoring
We call roll-out monitoring the process of monitoring and analyzing our product or software roll-outs in real time. In this critical step, we ensure that the roll-out runs smoothly, identify potential problems at an early stage and can take immediate corrective action.
By continuously monitoring performance indicators and user feedback, our roll-out team can ensure that the new solution meets expectations and user satisfaction remains high. Roll-out monitoring is essential to maximize the success of the roll-out and facilitate a seamless transition for all stakeholders.
Control Station
A control station is a central monitoring and control unit that is used in various industries, such as manufacturing or IT. It is used to monitor, analyze and control processes and workflows in real time.
Equipped with modern information technologies and visualization tools, the control station enables those responsible to obtain a comprehensive overview of the current operating status and to intervene quickly if necessary.
The aim is to increase efficiency, minimize disruptions and continuously improve the quality of processes.
Smart Repair & Predictive Maintenance
With smart repair and predictive maintenance, we combine advanced technologies with maintenance strategies to minimize downtime and extend the service life of machines and systems.
By using real-time data, machine learning and IoT sensors, we enable companies to act proactively by identifying potential problems before they lead to serious malfunctions.
Smart repair refers to targeted, rapid repair measures made possible by precise diagnostics. Predictive maintenance, on the other hand, uses data-based analysis to plan maintenance work exactly when it is needed, rather than according to a fixed schedule. These approaches increase efficiency, reduce unnecessary costs and improve equipment reliability.
Operations Management
Our operations management optimizes your processes efficiently and seamlessly. We offer comprehensive solutions for managing and controlling your IT and service operations - from resource planning to automation.
Our flexible tools ensure maximum transparency and faster response times. With cloud-based and scalable applications, you can increase productivity, reduce downtime and improve customer satisfaction. Ideal for companies of any size and in any industry.
Staging
ANKER offers comprehensive staging services as well as hardware and software pre-configurations to ensure that your IT systems run smoothly and efficiently.
Through careful preparation and testing in a controlled environment, our aim is to perfectly match your technology to the requirements of your business. Before your systems go live, we customize hardware components, install and configure software and conduct intensive testing to ensure compatibility and performance.
These processes minimize risk and promote seamless integration into your system landscape so that you achieve optimal performance and user experience right from the start.
